Aerotek Jobs

Job Title: Shipping/Receiving Associate

Join our team as a Warehouse Worker, where you will be responsible for tracking inbound and outbound inventory and handling materials on forklifts, including sit-down Miti and standup Crown. Your role also involves general warehouse duties and producing shipping documents, requiring meticulous attention to detail. The position includes a standard work schedule from 8 AM to 5 PM with occasional overtime. Position is to monitor shipping/shipments in person as well as over email or call, process shipping documents according to branch and customer requirements while using a SOP to keep things in order. Contact carrier to get update on arrival of shipping products and timeline for arrival. have a good relationship with trucker when shipments arrive.

Shift: Day - 8am - 5pm | Monday-Friday | Starting Pay: $21.00 Hourly

Responsibilities:

• Provide exceptional customer service by answering incoming calls and assisting customers with their inquiries and concerns.

• Analyze customer/client needs and provide appropriate solutions or recommendations.

• Conduct outbound calling to follow up with customers or provide updates on their requests.

• Maintain accurate and detailed records of customer interactions and transactions.

• Collaborate with other team members to ensure prompt resolution of customer issues.

• Stay up-to-date with product knowledge to effectively address customer inquiries.

• Identify opportunities for process improvement and provide feedback to management.

• Manage large amounts of incoming phone calls

• Generate sales leads

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file

Skills:

warehouse, shipping, excel, customer service, good customer service, basic computer skills and email communication

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.