Job Information
Aerotek Field Manager in Farmingdale, New York
Description:
The General Manager has the overall responsibility for the daily operations of a District office including ensuring compliance with company standards, inventory management, team management, financial accountability and ensuring that the highest quality service experience is delivered to each customer. The successful candidate must be capable of leading a workforce including unionized HVAC service and installation technicians. The successful candidate thrives in a fast-paced, high-pressured environment and has a natural ability to lead and motivate the team to learn, strive for improvement, and feel a real sense of urgency about meeting our customer needs. This position also demands diligence about tracking service delivery and financial KPI’s. The General Manager is expected to meet company goals by providing clear direction and setting a positive example for attitude, professionalism, and work ethic. The successful candidate must be able to formulate, articulate, and lead strategic and tactical efforts to drive efficiencies, sales growth and profitability within a highly competitive HVAC market.
Employees are responsible to be there when the customer has an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,300 municipal and utility partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met.
General Manager is in charge of essentially "owning the shop" ranging from coordination of daily operations to emergency response solutions. He/she will be overseeing Planning, execution, monitoring and control of the process put in place.
• Provides leadership, guidance and support to District personnel focused on customer satisfaction to improve Net Promoter Score and CSAT score • Direct and manage field operations and sales teams to meet budget and corporate financial goals. • Manage essential operational support functions including Inventory Management, Fleet Management, and Safety practices. • Ensures compliance with company’s policies • Develops and maintains a culture of performance management and accountability • Demonstrated leadership and management skills in a team-oriented, collaborative environment • Ability to build and maintain a high performing team through recruiting, training, coaching and development activities • Proven ability to significantly contribute toward or lead operations and sales growth initiatives with a results-oriented approach • Ability to formulate and implement a sound business plan to reach targeted service delivery, revenue and net profit goals • Experience with budget preparation and fiscal management, • Ability to analyze and interpret data and prepare reports • Exceptional strategic thinking and problem-solving skills • Excellent communication and interpersonal skills, both verbal and written • Ability to balance multiple tasks with changing priorities
Skills:
Project management, Vendor management, Site development, maintenance management, maintenance administration, Preventive maintenance, Purchase order, field management, field operation, union experience, hvac maintenance, field supervision, Planner, Customer service, management skills, field data, field analysis
Top Skills Details:
Project management,Vendor management,Site development,maintenance management,maintenance administration,Preventive maintenance,Purchase order,field management,field operation,union experience,hvac maintenance,field supervision
Additional Skills & Qualifications:
Qualifications: Bachelor’s Degree in Business, or related field or equivalent experience Minimum 4 – 6 years general management experience managing a service delivery organization Must have experience managing a unionized field workforce including responding to grievances and directly involved in contractor labor negotiations. Experience in home service delivery business preferred Experience developing and implementing growth strategies, business processes and streamlining operations Demonstrated work force management including experience with leading Field Service Management software such as ServiceBench, ClickSoftware, Salesforce, etc.
need folks with the following: - GM experience in a residential setting – the employees he/she is responsible for should be doing in-home service or install work - HVAC would be a bonus but not 100% necessary. What’s more important is the in-home service experience. - At least 5 years of GM experience and managing more than 40 people. Need them to have experience at a decent sized shop (remember this shop in Farmingdale has around 100 employees).
Experience Level:
Expert Level
About Aerotek:
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.