Job Information
Aerotek Backgrounds Compliance Associate in Hanover, Maryland
Overview:
Aerotek has an immediate internal opportunity for an ONSITE Compliance Analyst - Customer Service Specialist / Backgrounds Compliance Analyst at the corporate location in Hanover, MD.
Job Summary:
The Background Compliance Analyst is based in the Corporate Operational Services Department. The Background department consists of three unique disciplines; Adjudication, Customer Service, and Contracts. While in this position you will learn company policy, internal practices and procedures, and apply what you learn on a day-to-day basis within your discipline.
Essential Functions:
Adjudication:
Comply with company policy, practice, and the law at all times
Apply company policy and practice to determine the eligibility of candidates based on client criteria using the company's third-party background check vendor
Maintain a spreadsheet that tracks the status of certain results to ensure adherence to company process
Correspond with field office personnel via email to request information necessary to adjudicate background check result
Customer Service:
All Essential Functions of Adjudication and;
Educate and reinforce the company's background investigation policies and procedures to field office and corporate personnel
Educate field office personnel on how to order and retrieve results on the background check website
Educate and promote the capability of the background screening provider's system functionality and how field offices can use this functionality to assist them in developing and managing their own office background check program
Work directly with field offices and/or corporate personnel, as necessary, to document custom client background check requirements or instructions
Act as a liaison between our field offices and corporate personnel and background screening provider
Manage relationships with client required background vendors
Create compliant background check packages/services with vendor(s)
Investigate customer, vendor and overall service issues
Document essential information in company's internal systems
Contracts Specialist:
Review background check requirements presented by clients in service agreements
Translate written background check requirements into background check services for the purpose of creating a custom and compliant screening package
Document background check requirements into internal systems
When necessary, work with client's background check provider to setup account for internal personnel
Qualifications:
Bachelor's Degree preferred
Experience in a professional setting required
Skills and Abilities:
Must be able to make decisions based on facts and follow instructions
Must have excellent communication skills
Must be able to analyze and diagnose complex problems
Must be able to operate, at all times, in accordance with company policy and practice
Must be comfortable working with high-volumes and deadlines
Must be able to work both as an individual and with a team
Possess a working knowledge of Microsoft Office including, but not limited to, Word and Excel
Our People Are Everything. For more than 35 years, Aerotek Inc. has built a reputation for providing the highest-quality staffing and workforce management solutions. With deep expertise in the manufacturing, logistics, construction, aviation and facility management industries, we partner with more than 13,000 clients and 200,000 light industrial and skilled trades contract employees every year. Our people-focused approach connects quality talent with meaningful work and continuous opportunities. Headquartered in Hanover, Md., Aerotek operates a unified network of over 250 offices across North America. Aerotek is an operating company within Allegis Group, a global leader in talent solutions. To learn more, visit: Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Actalent is an equal opportunity employer.