Aerotek Business Operations Associate in Hanover, Maryland

Aerotek has immediate openings for Business Operations Associates at the corporate office in Hanover, MD.

Scope of Position:

The Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service,

to external customers as well as corporate and field office employees. The BOA is proficient in the

management and collection of customer accounts receivable as well as contractor payroll. Qualities

include: Building customer relationships, conflict resolution, professionalism, detail oriented, strong

follow-up and multi-tasking skills, the ability to use independent judgment and function in an open

environment, and the ability to adapt to changes in the workplace.

Essential Functions of the Business Operations Associate:

  • Management of customer accounts, including but not limited to invoicing, collections, PO tracking, customer service and working with client to resolve outstanding issues

  • Making routine welcome and maintenance calls to clients

  • Manage total accounts receivable with an Aging in excess of $3.5 M

  • Support liaison for field offices and OSG with questions pertaining to those local/regional accounts on their aging including but not limited to client billing and payment policies

and/or procedures, PeopleSoft issues, etc.

  • Responsible for gathering the necessary data to assist Management with account specific decisions

  • Auditing account specific reports to ensure accurate billing and client specific information

  • Adjusting and auditing contractor payroll and billing using InfoPath

**specific job functions are dependent on team alignment within the department


  • 2-3 years of relevant experience or college degree

  • Proficient in Microsoft Office (Excel and Word a must)

  • Strong organizational and analytical abilities

  • Strong communication skills and work ethic

  • Goal driven with problem solving skills

  • Ability to work independently and as a team player


Location: Hanover, Maryland

Posting ID: 2017-1405-1779

Pay Rate:

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.