Job Information
Aerotek Business Operations Associate in Hanover, Maryland
Overview:
Actalent has an immediate opening for a Business Operations Associate at our Global Headquarters in Hanover, MD.
Compensation
Hourly: $21. 63
Bonus potential: up to $1000 per quarter
Schedule
Full Time | Permanent
Monday - Friday | 8:00 AM - 5:00 PM
Hybrid | 4 days in office - 1 day remote
About Actalent
With global headquarters outside of Baltimore, MD, Actalent has an existing network of almost 30,000 engineering and sciences consultants and more than 4,500 clients across the U.S., Canada, Asia, and Europe, including many of the Fortune 500. We give clients access to specialized experts that drive scale, innovation, and speed to market, supporting engineering and science initiatives that advance how companies serve the world. An operating company of Allegis Group, the global leader in talent solutions, Actalent launched as a new specialized engineering and sciences talent services and workforce solutions brand in 2021.
Job Description
The Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service to external customers as well as corporate and field office employees. The BOA is proficient in the management of customer accounts; this includes project reporting, funding reporting and collection of customer accounts receivable along with the maintenance of the projects & managing the inflow from T&E through OASIS to PSPC. Qualities include: building customer relationships, conflict resolution, professionalism, detail oriented, strong follow-up skills, multi-tasking skills, the ability to use independent judgment, ability to function in an open environment and the ability to adapt to changes in the workplace.
Responsibilities
Management of customer accounts, including but not limited to invoicing, collections, adjustments, customer service and working with clients to resolve outstanding issues
Manage total accounts receivable with an aging in excess of $3.5 M
Auditing account specific reports to ensure accurate billing and client specific information
Support liaison between field offices and other corporate departments (CA, Delivery, Finance, and FSG)
Responsible for gathering the necessary data to assist management with account specific decisions
Review Agreement amendments/modifications and incorporate changes for correct customer support and billing, address any potential issues with Finance Leadership
Assists/supports fulfillment of contract deliverables, billing and cash collections.
Detailed knowledge of Statement of Work (SOW) contracts/purchase order terms and conditions
Onboarding of new clients and management of client specific billing arrangements (rates and procedures) and maintain compliance with these requirements.
Utilize internal tools and customer tools to support Client requirements.
Establish and maintain client documentation files
Review and follow up on Audit results to ensure data integrity and compliance
Confirm assigned projects/programs/contracts are closed out, accurate, and complete
Oversee data governance of systems to ensure accurate reporting (Oasis and PSPC)
Qualifications
College degree or 2-3 years of relevant experience
Proficient in Microsoft Office (Excel and Word is required
Strong organizational and analytical abilities
Strong communication skills and work ethic
Goal driven with problem solving skills
Ability to work independently and as a team player
Actalent is an equal opportunity employer.